FAQ

Find answers to common questions about our products, services, partnerships, and policies. We're here to help you make informed decisions and have the best experience with Maddy Pots Inc.

We’re here to answer all your questions

Find quick answers to some of the most common questions about our services. 

We offer a wide range of food products, including canned goods, frozen foods, snacks, Bbq seasing, and ready-to-prepare mixes. Our product line may vary depending on seasonal availability and customer demand.

Yes, we offer a selection of organic  products. Please check the product labels or our website for specific certifications and ingredient information.

Our products are available in various African grocery stores across Canada, supermarkets, and online retailers.  You can shop our brand on Walmart.ca

We adhere to strict quality control measures and follow food safety regulations. Our facilities are regularly inspected, and we conduct routine testing of our products to ensure they meet safety and quality standards.

Yes, we are certified by several food safety and quality organizations, including ISO, HACCP, and relevant local health authorities like Santé Canada , CFIA and MAPAQ certifications. Details about our certifications can be found on our website.

Nutritional information is available on the product packaging and on our website. Each product page includes detailed nutritional facts, ingredient lists, and allergen information.

Soon , we will have a range of products catering to various dietary needs, including gluten-free, vegan, and low-sodium options. Please check our product labels or website for more information.

Yes, we accept bulk orders for our products. Please contact our sales team through the ‘Contact Us’ section of our website for more details and pricing.

We offer shipping to various locations across Canada and our shipping policy varies based on order size and destination and billing on the customer. For specific shipping rates and delivery times, please refer to our website or contact our customer service.

You can reach our customer service team via email, phone, or through the contact form on our website. Our team is available [9-5 Mondays to Fridays ] to assist you with any inquiries or concerns.

We take customer feedback seriously. If you have a complaint, please contact our customer service with details about the issue, including the product name, batch number, and your contact information. We will investigate and address your concerns promptly.

We are committed to sustainability and have implemented practices such as reducing waste, optimizing energy use, and sourcing ingredients responsibly. We also engage in community initiatives to support local farmers and promote healthy eating.

Yes, we participate in various community outreach programs, including food donations, educational workshops, and partnerships with local organizations like Arisf.ca  to promote nutrition, health and the smooth integration of refugees in Canada